Initially, we worked to outsource and centralise the IT help desk. In order to reduce cost, we supported the Sony procurement team with the review of a number of new outsourcing partners. This culminated in the selection of a new partner. We additionally aided Sony in negotiating the support contract and service agreement.
Alongside this, we implemented a digital workplace technology platform with a rationalised European-wide applications suite.
We led the effort to transform digital workplace technologies, reduced and standardised the applications portfolio on a Europe-wide basis, consolidated directory services, authentication, security and patching, and rolled out a new email infrastructure.