Leading Resolutions was asked to support the acquisition and subsequent transition and integration of Scottish Power assets, valued at over £700m, in to Drax.

We initially advised Drax on the acquisition strategy and Transition Service Agreement (TSA), validating and recommending additions to the proposed approach, with a specific focus on IT and developed the TSA framework.

We then led the IT cut-over phase, working within a very tight timeline, as it was essential that all assets were cut-over on a date set by UK regulator OFGEM, to protect competition rules.  Our team successfully completed the initial due diligence and achieved the cut-over from Scottish Power’s critical systems to the Drax systems within 10 weeks.

Due to the success in cutting-over all trading sites on schedule, we were retained to manage the full IT transition and integration, with an aspiration to exit the TSA within 12 months.

“The Leading Resolutions team brought strong governance and a real understanding of the need for pace balanced against risk. Thanks to them there was great integration between internal and external resources working as one combined unit to achieve 3 years work in less than 12 months.”

We tailored our standard approach to reach the aspirational deadline and deliver the remaining elements of the transition, broken down into four phases: solution design & early application cutovers, application and infrastructure transition, pilot to prove the concept to achieve a ‘go’ decision, full cutover & exiting the TSA.

This involved transitioning 15 physical sites across the South East, North West and remote parts of Scotland, 300 staff members, 50 applications and 1,000 technology devices. A new regional office in Scotland was also fully equipped.

The Solution

The whole transition was a huge success, with all sites transitioned and the TSA exit achieved within the 12 month target.

Strong focus on governance, communications and documentation throughout the transition

Identified and reduced the risk of revenue leakage​ and improved customer satisfaction from reduced average handling time for customer service calls, due to improved CRM data​.

Impact for users was minimal with little or no change to their daily working practices, hiding what had in fact been a massive change undertaking.

7 £m assets
Transitioned to Drax
1000 bits
Of Technology
50 Applications
Physical sites

on the project