GDPR Policy

Leading Resolutions Privacy Notice for Business Contacts

About Us

Leading Resolutions Ltd is registered in England, with the trading address: 2 Coped Hall Business Park, Royal Wootton Bassett, Wiltshire, SN4 8DP. For the purposes of the General Data Protection Regulation (EU) 2016/679 (or ‘GDPR’), Leading Resolutions Ltd is a data controller with respect to the personal data that you provide to us.

Leading Resolutions (or ‘We’ or ‘Us or ‘Our’’) is committed to respecting and protecting your privacy. Questions and comments about this privacy notice are welcomed. These, and any enquiries about the processing of your personal data, should be directed to [email protected] in the first instance.

What is Personal Data?

The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified by reference to data items such as: name, contact details, unique identification numbers, location data or online identifiers.

Special Categories of Personal Data

The GDPR refers to sensitive data as ‘special categories’ of personal data. Special categories are: racial and ethnicity information, political, philosophical or religious beliefs, trade-union membership, genetic and biometric data, health information and anything concerning an individual’s sex life.

How Leading Resolutions uses your information

In order to maintain business to business relationships, Leading Resolutions needs to collect personal data about you. This is required for the legitimate interests of Leading Resolutions for correspondence purposes, to develop commercial propositions and for service provision where a contract exists between Leading Resolutions and the organisation that you work for.

Leading Resolutions will process - that means collect, store and use - the information you provide in a manner that is compatible with the GDPR. Leading Resolutions will endeavour to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances, the law sets the length of time information must be kept, but in most cases, Leading Resolutions uses a set of retention rules to ensure that data is not retained any longer than to fulfil the purpose for which it has been collected. These retention rules are documented within our Record of Processing Activities.

The aim is not to be intrusive and we will not ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. These measures are described in our Data Protection and Information Security Policies.

What information Leading Resolutions may collect from you

Under the lawful basis of legitimate interests, Leading Resolutions may collect the following categories of information:

  • Name and contact details (e.g. Email address, phone number, office address)
  • Job title and position within the company
  • Requirements and preferences
  • General correspondence between both parties

Our purposes for processing:

  • To identify and pursue commercial opportunities in order to deliver services to our clients
  • To appropriately address business related documentation such as purchase orders or invoices to the correct contacts
  • To maintain an up to date record of contact details for standard business correspondence and customer relationship management
  • To keep clients updated about our services and educational resources

In addition to the above, we also have a legal obligation to collect and store contact details and signatures on contracts and NDAs, in order to maintain confidentiality and be contracted to undertake agreed programmes of work.

Where we use your personal information for marketing and communications purposes such as the distribution of a corporate newsletter or webinar invitations, you may opt out at any time, simply by emailing [email protected]. We will immediately withdraw your name from our marketing contact list

Leading Resolutions do not process any special categories of personal data, regarding our business contacts and no automated profiling or decision making takes place.

Disclosure of your personal data

Leading Resolutions will never disclose your data to other parties for their own use. Your personal data may be processed by a limited number of service providers for example the company that provides and supports our Customer Relationship Management system, and our accountancy partner. These parties are contracted to Leading Resolutions, are obliged to keep your details secure and use them for no other purpose than to fulfil the service that they provide to us.

Your rights

You have the right to access information held about you. You have a right to request a copy of the personal data you have provided, to be sent to you or other parties in machine readable format (data portability). Where there are any changes to the purposes for which your data is processed, or any changes to the way in which your personal data is disclosed, you have a right to be informed of these changes. Leading Resolutions will do this by updating our privacy policies on our website and / or contacting you with the relevant information in a timely and transparent manner.

You have the right to ask for your personal data to be rectified where there is an inaccuracy and you have the right to ask for your personal data to be erased, where there is no overriding legal basis for it to be retained. You have the right to ask for your data not to be processed for marketing purposes and where any processing of personal data is carried out on the basis of your consent, you have the right to withdraw that consent as easily as it was given.

You have the right to object to decisions Leading Resolutions has taken about the processing of your personal data and, where you believe Leading Resolutions has contravened the General Data Protection Regulations, you have the right to lodge a complaint with the Information Commissioner’s Office.

You have the right to request that processing of your personal data is restricted, where there is an objection or request for rectification pending, or where you require data that would otherwise be deleted to be retained, for example for the defence of legal claims.

For any questions about, or to exercise any of your rights as a data subject, please contact [email protected].