A mixture of legacy and new service components at Wincanton was putting at risk the supply chain provider’s reputation for exceptional customer service.
This risk was extremely important to Wincanton as some of their clients have been with them for more than 20 years, demonstrating their strong customer relationships because of such brilliant customer service.
So, Wincanton asked Leading Resolutions to help strengthen their process for introducing new services and ensure continuity and consistency of new IT services.