Robotic Process Automation
A UK Building Society wanted to radically improve the efficiency and accuracy of processing, reducing the amount of paper, eliminate re-keying and modernising the operations. Having attended the Leading Resolutions’ webinar on Robotic Process Automation, the Society felt that RPA technology could be the way forward and engaged Leading Resolutions to carry out our Robotic Process Automation Benefit Assessment.
We carried out a short review of the Society’s more labour intensive and time-consuming business processes, looking at areas such as rekeying, system handovers and repeatable v bespoke steps. We categorised the processes as suitable or unsuitable candidates for robotic automation and did an initial review of the potential RPA vendors that suited the Society’s needs. Our recommendation was that the next step should be the robotic automation of a small manual process as Proof of Concept (PoC) and following discussions it was agreed that the ‘Change of Address’ process would be used for a timeboxed RPA PoC.
The proof of concept will enable the Society to make a decision on further RPA activity and maximise the benefits across their business process, including decreasing the risk of data errors, improving process speeds, improving auditability and improving employee work satisfaction.