Matalan is a British fashion and homeware retailer based in Knowsley, United Kingdom.  Established by John Hargreaves in 1985,  Matalan has 217 shops across the United Kingdom.

The Challenge

With the applications and infrastructure outsource agreement with Capgemini due for renewal, Matalan decided to take the opportunity improve the service and transform the customer experience. 

Leading Resolutions were engaged to support the sourcing initiative – create the formal approach for the refresh and re-sign with Capgemini and, in parallel, undertake the preparatory actions for a ‘Go to Market’ exercise if required. 

The Solution

We carried out an initial planning exercise, facilitating structured workshops to provide clarity on critical activities, timelines, milestones, resource needs and key risks. 

We then engaged with the internal Matalan procurement team on the refresh and resign activity, working with them on requirements specification, scoring criteria and vendor communications through to evaluation and decision to appoint or ‘Go to Market’.  

In parallel we began work on the essential premarket engagement readiness activities prior to the release of an RFP including strategy, approach, vendor long list, evaluation criteria and selection panel.   

The Results
The collaboration between Matalan and Leading Resolutions ensured the Capgemini ‘Refreshed Services’ proposal landed successfully and was effectively evaluated.
In addition, the work on the RFP preparation enabled Matalan to be prepared to move quickly forward in the event of a ‘Go to Market’ decision.