FitFlop was founded in 2007 by Marcia Kilgore with an objective to create the most comfortable shoes in the world through the perfect combination of biomechanics, comfort and fashion. With innovative footwear that is as comfortable as it is stylish, they have built-up a loyal customer base with tens of millions of pairs having been sold in over 66 countries.

The Challenge

Leading Resolutions was engaged by FitFlop to support their ERP replacement programme. FitFlop required a rapid evaluation of business requirements, software providers and recommendations of the most suitable digital solution.

The Solution

Leveraging our experience in the high street retail sector, Leading Resolutions led the programme bringing significant retail digital expertise to fast-track the evaluation and selection of the best and most suitable ERP solution for FitFlop.

The ERP selection was critical to FitFlop’s growth plans and would enable continued rapid growth and an enhanced customer experience.

The team interviewed key stakeholders from the business and IT, tailoring our ERP framework to draw out, define, agree and document the specific requirements.

Those requirements were then mapped against potential ERP platforms using our market knowledge, industry best practice and our inherent experience to successfully fast-track the selection process.

Target suppliers were sent the requirements and invited to workshops to review their proposed solution. The supplier offerings were then mapped against the requirements, and a weighted scoring applied.

In parallel, suppliers were sent the requirements mapping pack and asked to review and score their own offering against FitFlop’s requirements.

A final evaluation was then completed with a recommendation for the best fit supplier for ERP to FitFlop submitted and presented to key stakeholders.

The Results

FitFlop used Leading Resolutions recommendation to select their ERP supplier with implementation planned for 2021.