We designed a solution which met AAM’s performance and resiliency needs and then assembled a project team to implement the design including service transition and technical capability, working within, and at times guiding, AAM’s recently adopted ITIL framework.
A development environment was built and used as a pilot system allowing testing by AAM across all regions. The project team produced documentation for the service design and installation and end-user documentation to assist with self-installation to process the service into production via a Service Transition Process which was at that time untested and undocumented.
Once testing was complete, the solution was rolled out to each of the regions to an agreed schedule and within the agreed timeframe. We provided ongoing technical support during the early stages to ensure a smooth transition to the operation teams, provide ongoing training to the service desk and application support teams and resolve any issues.