Aberdeen Asset Management (AAM) was an international investment management group providing investment services to private investors and institutions around the world. The company was listed on the London Stock Exchange until August 2017, when following a merger with Standard Life, it begin operating under the brand Aberdeen Standard Investments, managing investment funds totalling £575.7 billion (2018).

Corner of glass office building during daytime, AAM wanted to expand the services available via mobile devices to the user base

The Challenge

AAAM wanted to expand the services available via mobile devices to the user base and had chosen Good Dynamics as the platform to add internet/intranet and Instant Messaging to email services.

Due to budgetary constraints the project team was tasked with delivering the platform in the three regions (US, EMEA and APAC) with the client being responsible for user support and deployment.

Corner of glass office building during daytime, AAM wanted to expand the services available via mobile devices to the user base
Blue sky and the top half of a skyscraper, centered, AAM wanted to expand the services available via mobile devices to the user base

The Solution

We designed a solution which met AAM’s performance and resiliency needs and then assembled a project team to implement the design including service transition and technical capability, working within, and at times guiding, AAM’s recently adopted ITIL framework.

A development environment was built and used as a pilot system allowing testing by AAM across all regions. The project team produced documentation for the service design and installation and end-user documentation to assist with self-installation to process the service into production via a Service Transition Process which was at that time untested and undocumented.

Once testing was complete, the solution was rolled out to each of the regions to an agreed schedule and within the agreed timeframe. We provided ongoing technical support during the early stages to ensure a smooth transition to the operation teams, provide ongoing training to the service desk and application support teams and resolve any issues.

Blue sky and the top half of a skyscraper, centered, AAM wanted to expand the services available via mobile devices to the user base

The Results

The solution met, and in some areas exceeded, the expectations of AAM. The professionalism and approachability of our team meant that AAM’s IT teams had full confidence that the project would be a success.

We were able to adopt and adapt the ITIL framework for AAM and deliver a Mobility solution that was fit for purpose, on time and in budget. The flexibility of our team meant that the project could adapt to any new demands and the success of the project demonstrated the benefits of the new service transition process.

Leading Resolutions brought renewed focus to this key project, driving it through to completion. Throughout the engagement, they demonstrated a high degree of sensitivity and understanding of our business.
AAM