City & Guilds is a global leader in skills development, providing services to training providers, employers and trainees across a variety of sectors in over 80 countries.

The Challenge

City & Guilds recognised that their existing IT strategy was costly and inefficient, so they got in touch with Leading Resolutions to transform their IT strategy to support online delivery of vocational education.

What We Did

Our work comprised three key programmes.  We designed and implemented an IT transformation programme to create a robust IT architecture and IT organisation, addressing historic under-investment in core infrastructure and applications, laying the foundation for a strong digital future.

In addition, we conducted an in-depth review of suppliers and re-negotiated the highest impact contracts, enabling City & Guilds to realise significant savings. 

Following the major IT transformation programme, we provided ITSM consultancy and drove the implementation of ServiceNow™ to enhance service desk performance, improve end user support and enhance IT asset and software licence management.

"Leading Resolutions has been inspirational in leading our IT team through a significant change programme. Despite the level of change undertaken, the team’s engagement score improved by 15 percentage.”
Director General
City & Guilds
97 % reduction
in the applications portfolio
3 £m savings
Across the IT supplier base
93 % end user
Satisfaction score, up from 76%