Innovation Challenge

From Passive to Proactive: The Power of Observability for Modern Organisations

Author :
Matt Thorpe

BT reduced their Mean Time To Investigate (MTTI) by up to 90%, resulting in better outcomes and improved stability during major product launches. With observability, you could do the same.

Learn how observability can reduce downtime, improve performance, and drive collaboration.

Observability is the next evolution of monitoring.

It provides a holistic view by pulling together the objectives of IT systems with user experience within the context of critical business services.

Observability allows you to measure the internal states of a system by examining the data and other outputs it generates. This enables you to understand complex system behaviour and gives focus by separating critical information from noise information.

In simple terms, it eliminates complexities, drives understanding, and explains the why.

This allows your teams to proactively detect problems and resolve issues faster, resulting in reduced downtime, improved perforation, and enhanced customer experience.

Observability versus Monitoring: What’s the Difference Anyway?

We like to think of observability as an evolution in monitoring. In fact, it’s evolving so much it is becoming a recognised discipline in IT in its own right – and it’s important not to get left behind.

Traditional monitoring and operations are siloed, reactive, unpredictable, and misleading. But observability gives the depth of information needed to proactively solve problems before they become a big deal.

This enables you to see what’s really going on and empowers you to use insight to make in-depth business decisions.

Compared to traditional monitoring, observability provides:

Greater Data Depth– Predefined metrics and logs versus detailed insights into the system’s behaviour.

Contextual Understanding– Regarding data, making it possible to understand the reasons behind system performance and issues.

Coverage of Dynamic Systems– Valuable in modern, on-premise and cloud-based infrastructures and complex Microservices architectures.

Using Observability to Drive Business Performance

Observability encourages collaboration by enabling your IT teams to talk to the wider business in terms they know and understand about how their business is impacted from an IT failure:

Enhance System Reliability

Gain real-time insights into system performance, allowing for proactive issue resolution and improved reliability.

Faster Troubleshooting

Quickly identify and resolve issues, reducing downtime and minimising the impact on operations.

Optimise Performance

Fine-tune applications and infrastructure based on comprehensive data, leading to improved overall performance.

Improve User Experience

Understand user behaviour and experience to deliver products and services that meet and exceed customer expectations.

Key Organisational Benefits

Reframing the Journey

With a portfolio of IT initiatives to deliver across applications, cybersecurity, data, IT service management, and more, many organisations are reluctant to begin their observability journey.

But observability cuts across all of that – and by tweaking what your initiatives are trying to achieve and looking through it with an observability lens, you might be surprised to find that you have already started on your observability journey – you just need to reframe it.

“It’s likely that organisations are already working on initiatives that could form a part of an observability journey without realising it. You may have started your observability journey – you just don’t know it yet”

Matt Thorpe, Delivery Director, Leading Resolutions

Why Leading Resolutions?

Unlike traditional consultancies, we provide a service wrap and offer a holistic view.

This end-to-end capability means we can provide a connected, pragmatic, and deliverable approach to business transformation.

We’ve been involved in everything that observability is becoming.

This means we understand everything about observability, its benefits, and how it maps to business – from beginning to end.

We’ve dealt with numerous business and technology problems in and around monitoring. Our breadth and depth of experience means we can navigate the complexities to get the job done and provide the best outcomes.

Our experienced consultants work at pace.

Our senior consultants and leadership team will be in there working with you throughout your entire journey.

How Do We Do It?

We use technology to address business problems and deliver business savvy benefits realisation.

We start by conducting an assessment framework to identify where you are versus where you need to be. This will inform the gap analysis and roadmap to define what is required and get you started on your journey.

Finally, our readiness scoring and maturity scoring means we can help you drive business value wherever you are on your observability journey.

Get in Touch to Learn More

For more information about observability, be sure to check out our webinar with our industry experts. Alternatively, get in touch with our team to chat more about driving the business benefits of observability for your organisation.