The Challenge

They asked us to work with them on two distinct engagements:

  • Leading the development of a vision, strategy and corresponding Target Operating Model (TOM) over service, infrastructure and operations management
  • Migration of Avis to new digital workplace including programme governance and security and compliance review

The Solution

As part of the initial TOM engagement the key deliverables were defined to be:

  • An agreed set of Target Operating Model design principles
  • An IT Services and Operations vision statement and ‘strategy on a page’
  • An agreed set of key Target Operating Model components
  • A project plan with a prioritised set of tasks including a draft Target Operating Model and a high-level organisation design

The following approach was executed:

  • A series of workshops with the senior management team were carried out along with a number of one to ones with designated senior stakeholders from IT and the business
  • Design principles were agreed at the outset of the assignment

For the second digital workplace (Office 365) engagement we were responsible for business engagement through to assurance, which involved:

  • Multi-tiered structure stakeholder mapping
  • Business engagement and communications stream
  • Identification of legacy technical debt and readiness
  • Applications Consolidation and Rationalisation
  • Deployment/migration
  • Service management/transition – readiness, handover to BAU
  • Security and compliance
  • Awareness & adoption
  • A Programme Assessment and Healthcheck to identify areas of risk and required remediation
The Results
£9m programme
10k users onboarded
Acquisition carried out in 7 countries
Deployment successful across all 15 countries
Creation of a service centre in Budapest
Placement of an outsourced call centre in Barcelona