Right-sourcing, governance frameworks and effective supplier management ensures seamless operations between your team and vendor organisations.  We’ll help you assure your IT service delivery with appropriate SLAs and charging mechanisms.  With extensive experience of managing large IT System Integrators (SI’s) such as HCL, Accenture, TCS, IBM, Wipro, CapGemini, Cognizant and Fujitsu.

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Wilson James is a diverse and varied business which made the achievement of ISO 27001 a significant challenge. Against a tight timeframe for accreditation, the assistance and guidance provided by Leading Resolutions was invaluable. Their expertise, experience and overall performance are second to none. The success of the project within the demanding time constraints demonstrates clearly the excellence of their capability and their professionalism.
Mark Abraham, Chief Financial Officer
Wilson James
Case Study

Avis was driving a number of strategic change initiatives across the IT support services function.

The Challenge

They asked us work with them on two distinct engagements:

  • Leading the development of a vision, strategy and corresponding Target Operating Model (TOM) over service, infrastructure and operations management
  • Migration of Avis to Office 365 including program governance and security and compliance review

The Solution

As part of the initial TOM engagement the key deliverables were defined to be:

  • An agreed set of Target Operating Model design principles
  • An IT Services and Operations vision statement and ‘strategy on a page’
  • An agreed set of key Target Operating Model components
  • A project plan with a prioritised set of tasks including a draft Target Operating Model and a high-level organisation design

The following approach was executed:

  • A series of workshops with the senior management team were carried out along with a number of one to ones with designated senior stakeholders from IT and the business
  • Design principles were agreed at the outset of the assignment

For the second (O365) engagement we were responsible from business engagement through to assurance, which involved:

  • Multi-tiered structure stakeholder mapping
  • Business engagement and communications stream
  • Identification of legacy technical debt and readiness
  • Apps stream
  • Deployment/migration
  • Service management/transition – readiness, handover to BAU
  • Security and compliance
  • Awareness & adoption
  • A Programme Assessment and Healthcheck to identify areas of risk and required remediation
The Results
1
£9m programme
2
10k users onboarded
3
Acquisition carried out in 7 countries
4
Deployment successful across all 15 countries
5
Creation of a service centre in Budapest
6
Placement of an outsourced call centre in Barcelona
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