We have a thorough understanding of the complexities and challenges faced by retail organisations.  From mapping customer experience through driving purchasing behaviours and trends through analytics and data we support organisations leveraging technology to drive growth and market share.

Let's chat

Having the Leading Resolutions team working alongside our own internal groups to manage our supplier in this high profile programme has been a great success. They were flexible enough to react to the changing timescales of the business and employed a pragmatic and mature approach to controlling costs and scope. With Leading Resolution’s help, we have fundamentally changed the way we work and provided team members with the “tools for the job”.
Kevin O'Brien
CIO, Selfridges
Case Study

As part of a major investment programme to create a world class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job.

Selfridges, founded by Harry Gordon Selfridge in 1908, is a chain of high-end department stores in the UK. The flagship store on London’s Oxford Street is the second largest shop in the UK and opened 15 March 1909.

As part of a major investment programme to create a world class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job.

White chair with dark folded jumpers on top, to support the major investment programme to create a world class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job
  • Slow and unreliable technology with most of the PC estate more than 4 years old.
  • Disruption to end users from the manual installation of applications.
  • A complex and varied IT environment with 250 unique applications, 4 different operating systems, several “standard” PC builds and 94% of desktops with no extended life support.
  • Frequent need for manual audits and interventions when deploying new hardware or software solutions.
  • Increased demand and expectation from team members for improved mail, calendaring and collaboration functionality.
White chair with dark folded jumpers on top, to support the major investment programme to create a world class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job
Shop mannequin wearing black sale t-shirt to support the major investment programme to create a world class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job
  • Modernise desktops and laptops.
  • Implement new hosting infrastructure in a new data centre and disaster recovery facility.
  • Replace local and wide area networking.
  • Install new Microsoft software.
  • Provide Mac integration.
  • Implement a mobility solution.
  • Migrate 1,500 members of staff from Lotus Notes to Microsoft Exchange.
Shop mannequin wearing black sale t-shirt to support the major investment programme to create a world class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job

The Solution

Having identified the need to procure and implement a robust, future proof, best practice IT environment to support continued growth, Selfridges engaged Leading Resolutions to lead and manage the design, build, test and deployment.

The programme was structured into two phases to minimise the business impact of introducing such significant change, recognising significant peak trading periods:

Phase One

Replacement of desktops and laptops with new standards and new software, hosting of core services, Windows 8.1 and Office 2013.

Phase Two

Enable new data centre and disaster recovery facility to host migration from IBM Lotus Notes to Microsoft Exchange, Lync Instant Messenger and mobile computing.

The project had to move swiftly to minimise downtime and impact during peak trading periods. Leading Resolutions’ hands-on approach quickly identified and gained agreement of requirements via a series of workshops. The team then provided leadership and full support to the IS teams as they transitioned to a new way of working, delivering the programme using Prince2 methodology aligned to Selfridges’ project processes and using the Leading Resolutions recommended governance structure.

The Results
1
Flexible working
Selfridges’ teams are now able to work flexibly in and outside office locations.
2
Secure data
Data is secure and remote access solution ensures information security policies are complied with.
3
Fast & stable IT environments
Internal IT teams can now support stable, faster IT environments.
4
Up to date infrastructure
Up to date infrastructure, which is more efficient to maintain and quicker to update, has led to an empowered internal IT team who have access to the latest technology.
5
Compliance
Selfridges is compliant with the latest Microsoft standards.
6
Improved compliance and ways of working
New policies in place relating to information security and acceptable usage have improved compliance and improved ways of working.
7
Reduction of unsupported operating systems
Significant reduction of unsupported operating systems, such as XP, which means internal IS teams can harness new capability and enjoy a simpler, more powerful IT environment
8
Reduced help-desk calls
Computing modernisation has reduced help-desk calls.
9
Increased retail space
Implementation of new data centre and DR facility has enabled increased retail space, office move and reduction in use of computing rooms.
You may also like