At The Procurement Directors Dinner, we will discuss how organisations are now charging less than the cost for delivery to fulfil orders and improve customer experience. Similar to what we experienced with the high street, digital channels are becoming particularly critical in driving business growth and reducing costs for brands across industries, resonating from Automotive and Manufacturing to CPG and Distribution.

Whilst businesses must remain responsive, the challenge of identifying which of your touchpoints will enhance the customer journey must balance with the omnipresent need to prove ROI. Buyers are demanding a consistent and ever-improving service level, which can only truly be delivered by departments working closely together – with a shared purpose to delight every customer every time.

Throughout the evening, industry peers will discuss the pain points around improving the operational efficiency of multichannel trading, whilst boosting margins in today’s supply chain processes.

Topics to be covered

Bringing together Digital and Physical – creating a seamless omni-channel order fulfilment experience

How to efficiently manage demand generation

Building agility into digital channels so as to react more quickly

Data strategies in the new world, building trust with customers to share more

Those in attendance will include

Procurement Directors, Directors of Technology, Omnichannel, IT, Customer, Outbound Logistics and eCommerce

Heads of IT, Customer Experience, Marketing, Operations, Logistics, Supply Chain, Architecture, and Strategy

Chief Information Officers

Chief Technology Officers

Founders, CEO’s and Owners

Register Your Interest Below

Procurement Directors Dinner

Wednesday 15th January 2020


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