Founded in 1993, British clothing company Quiz has more than 250 shops in the UK and 50 franchises across Europe and Asia.  The online store, launched in 2005, has become a crucial part of their business.

The Leading Resolutions team proactively engaged with the internal team to extract the essence of what we were trying to achieve by embarking on the vendor selection process

Faisal Butt
Head of Special Projects

The Challenge


Following the significant growth and success in the eCommerce side of their business, Quiz Clothing recognised the need for the business to scaleup, enabling greater automation of its warehouse functions across multiple geographies.

This would realise operational efficiencies so that Quiz could meet growing customer demand in a rapid and responsive way, and fulfilled a key part of the overall digital strategy for the company.

The Solution

Leading Resolutions proposed a fully collaborative plan of action based on our standard 5 step RFP methodology – discovery, market sounding, RFP management, evaluation and selection. The initial discovery activity scoped the project, capturing the requirements of the business and identifying future improvements such as packing automation to speed up throughput and maximise warehouse efficiency moving from hanging to greater flat pack capacity.

We then reviewed the current market to define the long list of vendors for an appropriate, configurable digital warehouse management solution. This long list was evaluated using pre-agreed key criteria which covered approach, products, perceived success and ongoing services to form the vendor short list. In parallel, we looked at the potential of using third party logistics providers and, following the decision by Quiz to keep this in house, used this information to help us rank the short list.


We took full ownership of the RFP process, working with Quiz to support decision making as required, and in addition formed a strategy on the best way of managing the incumbent to ensure continuity of service.

Having assessed the maturity of their current capability from both a process and systems perspective, we committed to get them from Level 1 to Level 4 with a 20-25% efficiency improvement with the ability to move towards greater automation.

Leading Resolutions created the RFP documents and engaged with the vendors on behalf of Quiz.  In collaboration with the internal team, we evaluated the RFP submissions of the 4 shortlisted vendors using a balanced score card to assess support, integration, commercials and ongoing improvement) selecting 2 vendors to move to the showcase stage.

Following the vendors presentations comprising detailed functional demos, project plan review and commercials, the preferred vendor was selected, and Leading Resolutions took control of the commercial and contract negotiations and began mobilisation planning.

The Results

We successfully achieved Quiz’s aim of getting to selection and contract negotiation within three months, minimising disruption and fast-tracking benefits, ensuring implementation could be achieved before the next peak. In addition, our team identified additional improvements to drive further digital and operational efficiency gains.

Simply put, Leading Resolutions just got it commercially, fully understanding and understood where the benefits would come from. We have benefitted from their experience from 1 day of the engagement.
Faisal Butt
Head of Special Projects