Allied Domecq: Global Desktop Standardisation and Systems Integration
Engaged to project manage the implementation and deployment of a global desktop standardisation programme.
The Challenge
Allied Domecq, which operated across 60 countries, was going through a major business change strategy. The company required a robust business case and implementation strategy to standardise the infrastructure and associated support services. This involved rationalising a multitude of standards, as well as uniting many diverse cultures.
Key to the success of the project was the transition from a regional and business unit model into a unified virtual global model. The company also sought to implement new PC technology platforms to enable future growth and migrate some of the components of its infrastructure to an external supplier.
Allied Domecq asked us to project manage the implementation and deployment of a global desktop standardisation programme. This was an important component in a programme of change as Allied Domecq moved from a regionally aligned business unit model to a unified virtual global model aligned with its brands. The programme needed to improve service management and bring overall costs down.
Allied Domecq was an international company, headquartered in Bristol, operated spirits, wine, and quick service restaurant businesses.
The Challenge
Allied Domecq, which operated across 60 countries, was going through a major business change strategy. The company required a robust business case and implementation strategy to standardise the infrastructure and associated support services. This involved rationalising a multitude of standards, as well as uniting many diverse cultures.
Key to the success of the project was the transition from a regional and business unit model into a unified virtual global model. The company also sought to implement new PC technology platforms to enable future growth and migrate some of the components of its infrastructure to an external supplier.
Allied Domecq asked us to project manage the implementation and deployment of a global desktop standardisation programme. This was an important component in a programme of change as Allied Domecq moved from a regionally aligned business unit model to a unified virtual global model aligned with its brands. The programme needed to improve service management and bring overall costs down.
The Solution
We worked closely with key stakeholders to agree goals, objectives, budgets, technology and process choices and align people to the new way of working. We led the development of the business case and an implementation approach to effect and embed the change.
The Results
Reduced Costs
The business benefits identified from this process included reduced support costs, reduced head count, the centralisation of processes for PC infrastructure, which in turn led to improved service management processes. In addition, value was added through improved collaborative, secure and timely working practices across the international business.
Standardised Infrastructure
A standardised infrastructure improved speed of deployment of new applications to the new business structure. A centralised support system of technology management tools facilitated the rationalisation of processes for the desktop infrastructure and combined with improved service management processes.
Technical Benefits
Other technical benefits included a global office systems and networking strategy, a standardised infrastructure with a global email system, rationalisation and the reduction of the number of legacy applications and the creation of a single global support team.
The successful project management consistently delivered by Leading Resolutions enabled us to implement major IT change programmes across our international business within required timelines and budget.Richard Bradwell
IT Global Service Delivery Manager, Allied Domecq