Today’s digitally savvy consumers expect to be able to directly interact

The shift to social media, mobile technology and interactive apps means that traditional sales channels are increasingly being side-lined.

From airlines to hotels and car hire to sport, the industry relies upon consumers feeling confident they can get what they want quickly, easily and securely.

We understand the regulatory demands of cross border controls and data security, blurred sales channels as airlines become retailers and the wave of innovations such as interline ticketing.

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Case Study

The National Trust asked Leading Resolutions to support the procurement process for its Oracle CRM hosting solution.

With over 5 million members and 61,000 volunteers, more than 26 million people visit their pay for entry properties, while an estimated 200 million visit a wide range of open-air properties. National Trust is passionate about protecting and keeping open to the public over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves.

The National Trust, formally the National Trust for Places of Historic Interest or Natural Beauty, is a conservation charity completely independent of Government. They solely rely on income from membership fees, donations and legacies, and revenue raised from commercial operations.

The Challenge

Following a decision to replace the existing CRM hosting arrangement, the National Trust asked Leading Resolutions to support the procurement process for its Oracle CRM hosting solution.

People walking on national trust beach side trail, to support the procurement process for its Oracle CRM hosting solution

The Solution

Leading Resolutions independently verified the current list of potential suppliers and suggested additional alternative vendors in consideration of achieving a balanced portfolio of partners. Key RFP process steps and timelines were designed, including the strategy, selection criteria, evaluation, and communication.

The Results

The time-critical requirement to engage a new supplier for its CRM hosting arrangement was executed with efficiency and ease. In addition, the RFP strategy and process developed became a blueprint for future activity.

The blend of governance and leadership ensured each core discipline of technology, service operations and commercial was well represented. Qualified requirements were reflected in the RFP documentation and throughout the evaluation criteria and supplier presentation stages.

Jock Ockwell
ISS Director, National Trust

Avis: Digital Transformation

Engaged to drive drive a number of strategic change initiatives across the digital services function.

Sector
- Private Sector