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Unified Communication Platforms Programme

Assignment

Sony Europe needed to converge and unify its communication platforms and underpinning infrastructure, following a major business restructure. Leading Resolutions provided Programme and Project Management capability to manage the implementation of a new Europe-wide video conferencing platform and to manage supplier selection and the global pilot of a Mobile Device Management (MDM) service.

Approach

Using our proven Programme Management Framework, we provided the appropriate structure and governance required to manage delivery of these technically complex and region-wide projects.The combination of regionally dispersed internal teams, the involvement of a number of third parties and the complex project interdependencies meant it was vital that roles and responsibilities were clearly defined and that progress was closely monitored and reported. A robust communications plan managed stakeholder expectations effectively and ensured that the Steering Committee was kept informed of programme progress and performance.

Results

Sony Europe realised measurable financial and efficiency gains resulting from a doubling of usage of Video Conferencing in a 4 month period with associated reduction in travel costs. The success of the Mobile Device Management pilot in Europe saw the project adopted across the globe.

Leading Resolutions strong leadership and expert advice enabled us to painlessly complete one of the largest pan European IT programmes. Leading Resolutions was able to navigate sensitively through the diverse cultural differences that invariably exist within an organisation of our size.

Frank Cunnane, Director - Infrastructure Service Delivery Group, Sony Europe