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Supplier Management

Assignment

Virgin Media had major infrastructure problems with the day-to-day communications between its centralised data centre and its network of retail outlets, causing frequent disruptions and potential loss of business. As a result, Virgin Media were looking to move to a new supplier and enlisted the help of Leading Resolutions.

Approach

Having established Virgin Media’s intention to disengage with its supplier and seek alternatives, Leading Resolutions reviewed the existing provider contract and developed a choice of exit strategies. From here, Leading Resolutions led the tender process for the selection of a new supplier. This involved highlighting the risks and benefits of each option, conducting contract negotiations with the chosen vendor and securing tighter financial controls than were present in the previous contract. Leading Resolutions managed the entire process to its conclusion, including the establishment and management of the new technical, legal, commercial and business relationships.

Results

As well as reducing Virgin Media’s exit penalties, Leading Resolutions enabled the smooth migration to a new supplier, providing opportunities for step changes in technology. Throughout the process Leading Resolutions minimised all operational risk and maintained continuity of Virgin Media’s services. With its new supplier in place, Virgin Media enjoyed solid foundations for future growth, improved levels of service, greater resilience, reduced costs and a lighter burden on support staff.

Leading Resolutions expertise was invaluable in helping us develop our thinking across a wide range of strategic IT initiatives. The result was a dramatic improvement in IT services at a significantly reduced cost to our business.

IT Director, Virgin Media