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Interim Operations Director

Assignment

Telindus, an international ICT service company, asked Leading Resolutions to provide an interim Operations Director as a precursor to recruiting for the permanent position and to ensure that the organisation maintained uninterrupted levels of service while working on a major new bid.

Approach

Leading Resolutions fully recognised the significance of this role which would provide continuity of leadership over operational activities and client services, while other senior operations executives worked on a major bid. Our strong and proven network helped us quickly identify the right person to provide the day to day leadership, support the recruitment of a permanent Operations Director from within the business and provide handover and support during the first month in post to ensure a smooth integration to the role.

Results

The interim Operations Director provided by Leading Resolutions gave Telindus the time to assess how the contract win would impact on the organisation as a whole and the permanent role in particular and allowed Telindus to clearly define the role and specifications required for the permanent post. At the same time the business was assured that it had the necessary leadership in place to achieve its objectives for customer satisfaction.

Having a strong interim Operations Director in place helped the team keep on track to deliver some significant successes and gave me time to consider how to best recruit for this important position. The professionalism that the Leading Resolutions consultant brought to the role allowed the team to learn and build on their plans for change.

Mark Hutchinson, Managing Director, Telindus UK