Back to Case Studies

PMO Solution

Assignment

San Francisco based Riverbed Technology is a leading international technology company offering wide area network (WAN) optimisation, network performance management and cloud storage solutions.The impact of rapid growth, especially for the Professional Services division in EMEA, required an evolution of processes for tracking opportunities, multi-locational client engagements and the effective allocation of internal resources that would support increased revenue generation.

Approach

The PMO solution delivered by Leading Resolutions involved the design and implementation of internal processes for efficiently allocating, tracking and reporting engagements. In addition, associated tools for document and time management were provided which could be accessed by a geographically dispersed team.These adaptations allowed for flex of PMO support time according to the varying demands of the client delivery schedules.

Results

The introduction of a flexible and scalable PMO service has supported an increase in revenue and customer satisfaction as a result of the higher quality delivery and increased workforce utilisation.Visibility of sales pipeline activities and the defined standards, adopted processes and reporting tools enabled the Professional Services workforce to focus on delivery rather than administrative tasks.

Leading Resolutions quickly established robust governance and reporting framework and processes with associated tools to manage project commitments, implementation progress, delivery risks, escalations and opportunities. In addition, Leading Resolutions delivered enhanced processes to provide a solid foundation for revenue assurance and margin protection, supported by the provision of effective management reporting and communications processes, allowing management to better optimise its geographically dispersed team.

Nicholas Holloway, Service Director, EMEA